Contact U‑fi

General Contact Info:

U‑fi | 121 S. 13th Street | Lincoln, NE 68508

Email: StudentLoans@U-fi.com

Comments or Questions?

Studentloans@U-fi.com

School Rep

Ron Hancock

Regional Director

Ron.Hancock@U-fi.com
Phone: 918.369.1889

Loan Origination and Servicing:

Citizens Bank loans are serviced by Firstmark Services, a division of Nelnet.

Firstmark Services

Hours of Operation:
7a.m. - 8p.m. Mon. - Fri. (Central)

School Hotline: 888.756.0075
Borrower Hotline: 888.890.9022
Fax: 866.258.9530

Correspondence:

Firstmark Services
PO Box 82522
Lincoln, NE 68501-2522

Overnight:

Firstmark Services
121 S. 13th St., Suite 201
Lincoln, NE 68508

Fraudulent Concerns

Need to Report Concerns Anonymously?

Please note: This process is not intended for the submission of general customer service issues. If you have a question regarding U‑fi or the services U‑fi offers, please refer to the appropriate email address or toll-free phone number provided above.