Contact U‑fi

General Contact Info:

U‑fi | 121 S. 13th Street | Lincoln, NE 68508


Comments or Questions?

School Rep

Ron Hancock

Regional Director
Phone: 405.826.4131

Loan Origination and Servicing:

Citizens Bank loans are serviced by Firstmark Services, a division of Nelnet.

Firstmark Services

Hours of Operation:
7a.m. - 8p.m. Mon. - Fri. (Central)

School Hotline: 888.756.0075
Borrower Hotline: 888.890.9022
Fax: 866.258.9530


Firstmark Services
PO Box 82522
Lincoln, NE 68501-2522


Firstmark Services
121 S. 13th St., Suite 201
Lincoln, NE 68508

Fraudulent Concerns

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Please note: This process is not intended for the submission of general customer service issues. If you have a question regarding U‑fi or the services U‑fi offers, please refer to the appropriate email address or toll-free phone number provided above.